Terms & Conditions

These terms and conditions ("Terms") govern the supply of traffic control, traffic management planning, permit application, equipment hire and fire hydrant testing services ("Services") by NPP Facilities Management ABN 60 107 725 100, trading as NPP Traffic Solutions ("NPP", "we", "us"), to any person or business that engages us ("Client", "you"). By requesting a quote, accepting a booking or otherwise engaging our Services, you agree to these Terms.

1. Quotes and acceptance

Quotes provided by NPP are estimates based on the information supplied at the time of enquiry. A quote is not a confirmed booking until accepted in writing (including by email) and, where applicable, a start date is confirmed by NPP. Quotes are valid for 14 days unless otherwise stated. Final pricing may vary where site conditions, scope, duration or access differ materially from what was described at the time of quoting.

2. Bookings, scheduling and cancellations

Bookings are confirmed once accepted by both parties. We ask for as much notice as possible for cancellations or rescheduling. Cancellations made with less than 24 hours' notice, or crews turned away on arrival due to a site not being ready, may be charged at our standard call-out rate. We will always aim to accommodate reasonable schedule changes where possible.

3. Client responsibilities and site access

The Client must ensure NPP's personnel have safe, timely access to the site, that the site is ready for traffic control works to commence as scheduled, and that any hazards known to the Client are disclosed in advance. The Client is responsible for obtaining any approvals that fall outside the scope agreed with NPP, unless permit or approval services have been separately engaged.

4. Traffic management plans, permits and approvals

Where NPP prepares a Traffic Management Plan (TMP), Traffic Guidance Scheme (TGS), Construction Traffic Management Plan (CTMP) or lodges a permit application on the Client's behalf, approval timeframes are set by the relevant council, Transport for NSW (TfNSW) or other authority and are outside NPP's control. NPP will make lodgements in good time but cannot guarantee approval by a specific date.

5. Fees and payment

Invoices are payable by the due date shown on the invoice. Late payment may incur interest and/or suspension of ongoing works until the account is brought up to date. Any disputed charges must be raised with NPP in writing within 7 days of the invoice date.

6. Equipment hire

Hired signage, barriers and equipment remain the property of NPP (or its equipment suppliers) at all times. The Client is responsible for equipment left on site outside of NPP's supervision and may be charged for loss or damage beyond fair wear and tear.

7. Safety and compliance

NPP's traffic controllers and team leaders hold current accreditation required to perform traffic control in NSW. NPP carries out its Services in accordance with relevant Australian Standards, TfNSW requirements and workplace health and safety legislation. The Client must not direct NPP personnel to work outside safe operating procedures.

8. Fire hydrant testing

Where fire hydrant testing to AS1851 is engaged, testing is carried out in accordance with that standard and any applicable local water authority requirements. A test report will be provided on completion. The Client is responsible for ensuring safe access to hydrant infrastructure.

9. Liability

To the maximum extent permitted by law, NPP's liability for any loss or damage arising from the Services is limited to the value of the Services supplied. Nothing in these Terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

10. Force majeure

NPP is not liable for delay or failure to perform caused by events outside its reasonable control, including severe weather, emergency service direction, industrial action or authority-imposed restrictions.

11. Changes to these Terms

NPP may update these Terms from time to time. The version published on this website at the time of booking applies to that booking.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

13. Contact

Questions about these Terms can be sent to [email protected] or by calling 0421 654 114.